Statement Issued by Tom Vinall, Centre Manager & Head Coach at 1.00pm on 02/11/2020
Dear Members of the ARC Community,
Its with heavy heart that I inform you that due to the latest lockdown measures announced by the government over the weekend the entire facility at ARC will be closed to all members & users from this Thursday 5th November 2020 until further notice. If you have a current membership with us or have an upcoming booked court or session I’ve outlined the relevant details and messages below:
Memberships
During the last lockdown ARC was in essence saved by the generosity and support of the majority of loyal members who continued to pay their subscriptions throughout closure. Such is the situation that we must again repeat this request. If you are able to we would kindly ask that you continue to pay your membership subscription through the month of November in order to help us remain financially stable and cover our ongoing overheads and costs. We fully appreciate however that for some people this may simply not be possible or financially viable and will therefore once again offer the possibility of ‘pausing’ your subscription until the centre is able to re-open. We would kindly ask that members utilise the ‘pause’ option rather than cancelling their direct debit manually as it saves us a considerable administration time if and when you want to re-activate your package. If you would like to ‘pause’ your subscription, please contact us.
Court Bookings
All upcoming paid court bookings from 05/11/20 onwards will be credited and contacted with details of how to reuse this booking once the centre re-opens. Any block bookers will be contacted with available options for the rescheduling of their block booking.
Junior Boost Coaching Sessions
All planned junior boost sessions will take place Monday – Wednesday this week. From Thursday 5th November sessions will no longer be able to take place. We will therefore ‘pause’ all Junior Boost direct debit subscriptions for the entire month of November with the intention of continuing sessions from December 2nd if permitted. If your November payment has already been collected (or instructed to your bank) we will keep this as credit for December and simply skip your December payment in its place.
Termly Coaching Sessions
All planned adult coaching sessions such as Improvers and Intermediate’s will take place Monday – Wednesday this week. For those who have pre-paid upfront for the term of 7 sessions all remaining sessions will be credited and re-scheduled to resume as soon as we are able after the lockdown period.
Drop-In Coaching Sessions
All planned drop-in coaching sessions such as Practice & Play & Cardio Tennis will take place Monday – Wednesday this week. All other upcoming sessions in November will be cancelled and refunded automatically.
Member Club Play Sessions
All planned member club play and team training sessions will take place Monday – Wednesday this week.
We are aware that the LTA are currently lobbying the government to allow 1:1 outdoor tennis between different households as an exception to the lockdown closures – at this time the government has not responded and as such we are proceeding with a full facility closure unless instructed otherwise in the coming days.
We would ask that all of our incredible members & users please respect the new lockdown measures in order to allow us all to hopefully safely return to ARC in a month’s time.
Stay at home, protect the NHS, save lives.
If you have any questions at all during this period please feel free to contact me using the details below.
Email: tom@atlanticracquetcentre.co.uk
Phone: 07799796315
Best wishes to you all at this difficult time,
Tom Vinall
Centre Manager & Head Coach
Atlantic Racquet Centre