Statement issued by Tom Vinall, Centre Manager at 0930 on 05/01/2021
Dear Members & Users,
The new national lockdown in England means that all facilities at ARC are closed with immediate effect until further notice. I’ve set out below what this means for the various sessions, subscriptions and services that we offer. During this period the majority of our staff will be furloughed but I will be available for some limited hours to respond to emails/voicemails so if you have any questions please send them my way by replying to this email or calling me on 07799796315.
Memberships (Premium, Tennis, Badminton, Basic & Junior Packages)
Over the past 10 months ARC has been kept alive by the generosity of its members who have continued to support us through multiple periods of full & partial closure. During this new 2021 lockdown we would kindly once again ask members to continue to pay their subscriptions during this period if they are able to do so. Your support is hugely appreciated and will help us to continue to provide our fantastic community facilities well into the future. We do of course appreciate that for many members this will be a hugely uncertain and challenging time and are therefore once again offering the opportunity to ‘pause’ your membership during this period of closure. If you would like to pause your subscription then please contact us to request this. Please do not cancel your direct debit as this will create further work for both you and us when you want to re-activate.
Junior Boost Direct Debits (Kids Coaching Membership)
All junior boost kids coaching direct debits will be ‘paused’ for the duration of our period of closure with weekly sessions not taking place. As all January direct debit payments have already been charged, this amount will be kept as credit to be used for the first full month that sessions are back running again after the lockdown.
Court Bookings
All court bookings made for the comings weeks will be cancelled with any pre-paid court fees refunded in due course.
Adult Termly Coaching Courses (Adult Improver, Adult Intermediate)
All termly adult courses currently mid-term will continue as soon as permitted to do so by restrictions for the remaining pre-paid number of sessions.
Drop In Coaching Courses (Practice & Play, Cardio Tennis, Tots Tennis etc)
All drop-in coaching sessions will be cancelled with any pre-paid session fees refunded in due course.
Block Bookings
Any pre-paid and upcoming block bookings will be kept as credit to be re-booked once current restrictions are lifted.
If you have any questions on any of the above, please don’t hesitate to get in touch.
Best wishes to you all at this difficult time.
Tom Vinall
Centre Manager & Head Coach
Atlantic Racquet Centre